Responsibilities

• Answer calls from individuals seeking support, providing a listening ear and empathetic responses.
• Offer emotional support and share experiences to help callers feel understood and less isolated.
• Provide information on mental health resources and referrals to appropriate services.
• Maintain confidentiality and adhere to ethical guidelines in all interactions.
• Participate in training sessions and ongoing supervision.

Commitment

• Shift: Minimum of one 4-hour shift per week. Shifts are available from 9 am to 1 pm, 1 pm to 5 pm, and 5 pm to 9 pm (Pacific Time). We will try our best to accommodate your schedule.
• Meetings: Attendance at bi-weekly warmline team huddles.

Qualifications

• Lived Experience: Applicants should have lived experience with mental illness OR have cared for family members with mental illness.
• Language Proficiency: Fluency in English and/or Chinese (Mandarin or Cantonese) is required.
• Communication Skills: Strong listening and communication skills, with the ability to provide compassionate and non-judgmental support.
• Cultural Sensitivity: Understanding of and sensitivity to the unique challenges faced by Chinese American and Chinese immigrant communities.
• Reliability: Ability to commit to a regular schedule and maintain professional boundaries.
• Education: Current enrollment in a related academic program (e.g., psychology, social work, counseling) preferred.