招聘信息/ Recruitment

職位名稱：心理健康暖線個案經理

職位類型：全職/兼職

工作時數：每週 10-40 小時

薪資範圍：每小時 $26

主要職責：

• 接聽心理健康暖線，通過電話為客戶提供一對一諮詢、情感支持和危機干預
• 制定和執行客戶服務及個案管理計劃
• 進行個案家訪，與個人、家庭，和社區建立有效合作，協助互助組, 提供全面的心理健康支持服務
• 準備清晰、全面的個案記錄

資格：

• 必須會說流利的普通話或者廣東話
• 擁有心理健康或社會工作相關經驗和教育背景者優先
• 具備優秀的訪談和危機干預技巧者優先
• 對心理健康工作具有強烈的使命感和熱情
• 有青少年和老年人支持經驗者, 有互助組經驗優先
• 能夠應對高壓和異常客戶行為
• 以患者為中心和減少傷害的方法為核心理念

附加信息：我們將提供在職培訓。

如何申請：

請將您的簡歷和以下兩個問題的回答發送到 HR@mhacc-usa.org

• 請描述您在心理健康領域遇到過的一個最具挑戰的情況，以及您是如何處理的。您從這次經歷中學到了什麼？
• 您為什麼有興趣在心理健康暖線工作，以及您具備哪些品質使您適合這個角色？

Job Title: Mental Health Helpline Case Manager 

Position Type: Full-Time/Part-Time

Hours: Flexible, 10-40 hours per week

Salary Range: $20 - $26 per hour

Primary Responsibilities:

Answer mental health helpline calls, providing one-on-one counseling, emotional support, and crisis intervention over the phone;

Develop and implement client service and case management plans;

Conduct home visits for case management, establish effective collaboration with individuals, families, and communities, assist self-help groups, and provide comprehensive mental health support services;

Maintain clear and thorough case records;

Qualifications:

Must be fluent in Chinese or Cantonese;

Preference given to candidates with an educational background and/or live experience in mental health or social work;

Experience with interviewing and crisis intervention techniques preferred;

Strong sense of mission and enthusiasm for mental health work;

Experience in supporting adolescents and the elderly is a plus;

Ability to handle stress and unusual client behaviors;

Adherence to patient-centered and harm-reduction philosophies;

Additional Information: On-the-job training will be provided.

How to Apply:

Please send your resume along with answers to the following two questions to HR@mhacc-usa.org

• Describe a challenging situation you have faced in the field of mental health and how you handled it. What did you learn from the experience?
• Why are you interested in working on a mental health helpline, and what qualities do you possess that make you well-suited for this role?